I provide these professional services for the businesses, work-from-home professionals and individuals:
- Diagnosis and resolution of a multitude of computing
issues, as well as upgrades, installations and general
data/file recovery pertaining to desktop, laptop, tablet
and server computers and smart phones running Microsoft
Windows, Apple OS X and iOS, Linux, Android and Chromium
- Issues pertaining to hardware (board replacements and
electronic component level repair), software and
networking. I'll take a look at pretty much any electronic
appliance! TVs, computer monitors, consoles, MacBooks, etc
(except for smart phone hardware repairs at this point in
- Bring me your dead MacBooks and iMacs! Replacing a MacBook logic board is very expensive, typically at least $700 to over $1000 which encourages the customer to spend more money to buy a new MacBook. Instead, bring it to me and I may be able to repair the logic board at the electronic component level. What's the cost? Ranges from $350 to $550 depending on how much work is required.
- Internet security to prevent malware infection (anti-malware/anti-virus, spam filtering and firewall protection) and malware removal (disinfecting your device).
- PCB cleaning using an ultrasonic cleaner!
- You can visit me at my office or I can call out to your location.
- Some common issues: keyboard keys not working; black
screen; white screen; glitching or flickering screen;
lines on screen; cracked or damaged screen; doesn't turn
on; turns off or reboots randomly; freezes up or hangs;
stops responding; slowness; unwanted pop-ups; malware or
virus infection; doesn't load or boot up; profile not
loading; flashing question mark on folder; can't access
network or internet, email not working, printer not
I'm often asked if I sell laptops and computers. I sell one, and only one, computer: The Intel NUC ultra compact computer, because they're tiny, state of the art, and fast! Click here to see more about the Intel NUC ultra compact computer.
From time to time, I come across brilliant computer software applications for different occupational industries. I list them under Recommended Products.
Have a look around and contact me if you have any questions. I look forward to working with you, as I'm sure it will be mutually beneficial.
Owner, Operator, Technician
I established Network Protection and Management as a sole trader on the 13th of December 2004. I've been doing computer repairs in Tweed Heads, Tweed region, Coolangatta and the south Gold Coast region since 2002 and have worked full-time as the I.T. Administrator for a law firm for 3 years since 2001. I have a creative and technical inclination which allows me to express my skills in a variety of ways, thereby giving me an edge over most I.T. people.
The office is open between 9am and 5pm NSW time Monday to Friday, but closes randomly due to calling out to the client's location. I'm available outside of these hours and days for urgencies only.
Owner, Operator, Technician: Todd Hayden
Mobile Number: 0422 617 278
Physical Address: Unit 4, 59 Boyd Street, Tweed Heads, NSW 2485
Postal Address: PO Box 35, Tweed Heads, NSW 2485
"We run our menu board with computers so when one broke down on a Sunday, and it was a public holiday the next day, we were desperate to find someone to fix it. We made a call to Todd and within 15 minutes he was at our shop working on our computer. Todd backed this up with a phone call on the Tuesday to make sure everything was ok. Terrific service at a reasonable price. If anything at all goes wrong with our computers from now on we will be ringing Todd. Thanks again Todd."
"Hi Todd. I am very pleased with the work you did on my computer, it's better than new."
"Todd has visited on site and been a fantastic tech support. He is friendly and helpful, prompt in response to our SOS for help and consistently able to problem solve our system challenges. He has made a real difference to the improved efficiency of my home office."
"Thank you for the distribution of ESET NOD32 and the upgrade to ESET Smart Security, much appreciated. I tried a trial version of a number of AV programs over the past few months including BitDefender, AVG, etc and found NOD32 to be a much better program, scanning quickly using far less computer resources and being easy to work with. It is a great product that is unfortunately not very widely known. I will certainly be doing my part to let others know about it. Keep up the good work."
"We have a small business and are extremely happy to have Todd servicing and repairing our five computers. We wouldn't use any other computer guy."
The Intel NUC, ultra compact computer, is nearly as small as your fist, contains state of the art technology, and is fast. This is why we sell them and not other computers. We're so confident in the hardware's reliability, we've given it a 3 year warranty, which is more than what most computer stores offer. The Intel NUC is available in only one model, resulting in no confusion about different models. It's ideal for businesses (and home users) who need a reliable computer with a meaningful warranty agreement. There's only a few options you have to choose between, and they are: whether or not you want Microsoft Office, it's free alternative LibreOffice, or neither; whether you want 1, 2 or no screens; whether or not you want free anti-virus protection installed; and any other services such as on-site installation, installation of other apps, transferral of important items from the old computer, etc. Please contact me and we can discuss your requirements in detail and determine a price.
The topic of Internet Security is extremely deep and complicated, so I'll give you just the basics. If you have access to the internet or email from any device that uses either Microsoft Windows, Apple OS or Android operating systems, you need to have excellent internet security, which includes not only protection against all forms of malware (viruses, spyware, adware, riskware, trojans, root-kits, worms, keyloggers, etc), but also a firewall and a spam filter. The right choice in internet security will help prevent your computer and files from being infected, corrupted or stolen. Consider it an investment to protect your assets, and furthermore, if it blocks even one threat, you should consider that a return on the cost of investment because, disinfecting a computer can cost anywhere from $100 to a few hundred dollars, depending on circumstances. Be aware that there is no anti-virus, anti-spam or firewall protection that can protect you from 100% of the threats. The purpose of internet security is to minimise the risk of computer infection, identify theft and privacy invasion. Unfortunately there is nothing you can do to truly eliminate the risk.
For those users who don't historically have issues with malware infections, you are categorically at a low risk and in which case I would recommend you rely on the built-in malware protection (that applies to both Apple and Microsoft operating systems). But for other users, I strongly recommend increasing your malware protection by using either of Bitdefender's, Eset's, Avira's and Kaspersky's security solutions, depending on what device you are looking to protect and what features you need. This is where I come in. Don't let it get complicated, just let me take care of it for you. That's why I'm here. This is what I do for my clients. My recommendation is primarily based on independent tests performed by a non-profit organisation called AV Comparatives, and secondly my own evaluation. It must be fully automated and not ask any (or extremely few) questions, be robust, have only a minimal hit on your computer's performance, trigger few (if any) false positives, and of course have excellent threat detection and removal abilities. If this sounds too complicated, don't worry, all it means is I know what I'm talking about, so you don't have to. My role is to make your computing life easy.
Filtering out spam or junk emails is included with either vendor's Internet Security editions but sometimes more things can be done to further reduce how much spam or junk email comes through. I can sort this out for you too.
Firewall protection is typically provided first by your internet modem, and usually enabled by default, but second to that is the simple firewall protection which may be built into your device, such as the Windows Firewall. The topic of firewall protection gets very complicated so I won't bore you with the details.
The bottom line is, I can set you up with effective internet security so you can focus on what's important.
Back in the 80s there was no need for power surge protection because the electronic components in computers were much larger which made them robust against electrical disturbances (power surges and power spikes). But these days computers contain extremely microscopic components which makes them very sensitive to power surges and spikes and this has driven the need for power surge protection. Electricity supply fluctuates frequently in all home and workplace power circuits. The fluctuation can often cause power surges and spikes and most go unnoticed with no visible indication that they have occurred and this causes damage to the microscopic electronic components in our computers and many other electronic devices. The extent of damage will vary according to the strength of the power surge or spike, that is, the damage can be as little as slightly wearing out the electronic components reducing their lifespan, to immediate part(s) failure. The first (wearing), is invisible damage until the electronic component can't take any more, and suddenly stops working. In either case, there's almost always no proof it was caused by a power surge or spike unless you can look at it under a powerful microscope. Each power surge and spike that hits the computer, literally subtracts from its lifespan.
So why not pick up a $20 power surge board at the local hardware shop? Because they're useless and in my opinion should be illegal to sell since they're completely false advertisement. Perhaps you should buy an expensive power surge board? Wrong again. Well, most likely wrong. What I mean is, all boards I've researched lack sufficient protection, except for one brand and that brand is Thor Technologies. Let me put it this way: I haven't come across any brand other than Thor Technologies that has sufficient protection. So what is sufficient protection? There are two things you must look for but most products won't label these specifications on their product, and I suppose the reason for that is they know their product doesn't cut it, or they just don't know any better. The two specifications are:
- Clamping voltage must be less than 300V (Thor Technologies' is 275V)
- Clamping response time must be less than 1 nanosecond.
Why is this important? 'Clamping' basically means 'the protection mechanisms in the board become active'. In other words, the protection will activate when the incoming voltage increases to 275V or more. The 'clamping response time' is simply how quick the protection mechanisms in the board become active when the incoming voltage reaches 275V or more. A power surge and spike are very similar things, that is, they are both sudden big increases in power, but a spike lasts for about 2 nanoseconds and a surge lasts for about 3 to 4 nanoseconds. This is why a power surge board with a clamping response time of anything slower than 1 nanosecond is useless i.e. the power surge or spike will have come and gone before the protection is active, and that means the damage will already be done.
Thor Technologies' products aren't cheap, but you pay for what you get. For singular devices such as laptops and desktop computers, tablets, televisions, projectors, cash registers, etc, I recommend either of these in this order:
- S-TViQ/2 Smart TViQ or the S-TViQ/3 Smart TViQ (depending on your device's power cable type i.e. 2 or 3 core/pin)
- C2 - Smart Filter Duo (I usually carry this one in stock)
- N2/N3 Smart Traveller (older model suitable for laptops; less expensive; I have only one left in stock)
Where multiple points are required, such as desktop computers setups, home theatre systems, etc, I recommend any of these:
Here's a list of good products I've come across over the years while dealing with clients of various industries.
- Bitdefender's internet security solutions
- Eset's internet security solutions
- Kaspersky's internet security solutions
Power Surge/Spike Protection:
Backup & Restoration:
- File History - free, built-in app to backup & restore folders and files in your User Libraries folders, for Windows 8 and 10.
- Backup and Restore - free, built-in app to backup & restore the entire computer or select folders and files, for Windows 7, 8 and 10.
- Acronis True Image Backup - backup important files, or an image of your entire computer.